Privacy Policy

Privacy Policy

At Lumina Shock Blast Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, payment information
• Reservation Details: Check-in/check-out dates, room preferences, special requests
• Usage Information: Website usage, IP address, browser information, device information
• Communication Records: Correspondence with our staff, feedback, and reviews

How We Use Your Information

Your information is used for the following purposes:

• Processing reservations and providing hotel services
• Communicating with you about your stay and our services
• Improving our facilities and customer service
• Marketing communications (with your consent)
• Compliance with legal requirements
• Fraud prevention and security purposes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (payment processors, cleaning services)
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for online transactions
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection practices

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• File a complaint with privacy authorities

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Reservation records are typically kept for 7 years for accounting and legal purposes.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.

Legal Compliance

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We are committed to maintaining the highest standards of privacy protection.